Motorist Bill of Rights

Motorist Bill of Rights The following information is designed to aide you in the repair of your damaged vehicle. The material is intended to be general in nature. Before obtaining repairs, you should contact your attorney to ensure that the information complies with your state laws and regulations. This material has been prepared by the Automotive Service Association (ASA). Must I obtain three estimates? Generally, no. Unless your policy states otherwise, no one can tell you to obtain more than one estimate. You, as the car owner, may do so, should this be your desire. I was told that I must take my car to a certain repair shop. Must I do this? Generally, no. No one can force you to go to a certain repair shop unless your policy states otherwise. What is the best procedure for me to get quality repairs and quickly get my vehicle back on …

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What ASA means to the consumer

What ASA means to the consumer When your vehicle is repaired by an Automotive Service Association (ASA) member business, you can expect the following: An attentiveness to you, the customer. ASA members work to earn and keep your satisfaction and trust. An average of 77 percent of customers are repeat customers. Repairs and service backed by years of experience. The average ASA shop is 22 years old and 89 percent of ASA members are part of family-owned businesses. Adherence to ASA’s Code of Ethics that outlines professional business practices. Accurate diagnosis and repairs. ASA members stay up-to-date with evolving vehicle technology by attending technical education classes. Access to information. By belonging to ASA, members have access to more than 30 association benefits, including the latest technical and management education, and regulatory information. Code of Ethics The owners and managers of automotive service businesses that belong to the Automotive Service Association …

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