When you’ve have an accident…

Chances are good that you or someone you know will be involved in an automotive accident this year. J & J provides you this information to help keep you safe and informed in case of an accident. Print this page (printable version is here) and keep it in your glove compartment in case you get in an accident. This page includes steps to take if you are involved in an accident, general information and a form so you can document the accident. Please drive safely. Keep calm – easier said than done we know, but the calmer you are the smoother everything will go. Be tactful and courteous, even if you’re angry. Turn off your vehicle’s engine and leave it where it is if you feel it is safe to do so. If you think your car is in danger of being hit by another car, slowly drive to the …

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Insurance Claims

IMPORTANT THINGS TO KNOW BEFORE REPAIRING YOUR VEHICLE Don’t take chances driving a wrecked vehicle if it is obviously unsafe to drive. See if the repair facility or insurance company can provide or arrange towing for you. Know that you have the right to have your vehicle repaired at the facility of your choice. No insurance company can insist or require that you use a particular repair facility. You are not required by any law to obtain more than one damage appraisal/estimate. Certain insurance companies may refer you to one of their drive-in claims centers for an inspection. YOU may also request the insurance company to inspect your vehicle at a repair facility of your choice where the estimate can be negotiated. Don’t compromise the quality of repair of your vehicle. For most people their vehicle is an important investment so be sure to choose a highly recommended collision repair …

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Choosing a Qualified Collision Shop

Remember – it’s YOUR choice!!! The obvious: Is the facility neat and clean?  Are employees genuinely concerned with your questions? Are their answers direct, to the point and reasonable? Most repair facilities will post certifications or accomplishments and professional business affiliations in the waiting areas. Look for affiliations with trade associations like the Better Business Bureau (BBB). Look for certification offered by the products used by the shop such as PPG Paint. Ask about the equipment used to estimate and perform the repair or service. Is it up-to-date and are the technicians educated in the proper equipment use? Make sure a written estimate is provided prior to letting the repair begin. Approval on any changes to the original estimate that exceed 10 percent must generally be approved by both you and the insurance company. Ask about the shop’s warranty. Most automotive service facilities will warranty their parts and labor either …

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Motorist Bill of Rights

Motorist Bill of Rights The following information is designed to aide you in the repair of your damaged vehicle. The material is intended to be general in nature. Before obtaining repairs, you should contact your attorney to ensure that the information complies with your state laws and regulations. This material has been prepared by the Automotive Service Association (ASA). Must I obtain three estimates? Generally, no. Unless your policy states otherwise, no one can tell you to obtain more than one estimate. You, as the car owner, may do so, should this be your desire. I was told that I must take my car to a certain repair shop. Must I do this? Generally, no. No one can force you to go to a certain repair shop unless your policy states otherwise. What is the best procedure for me to get quality repairs and quickly get my vehicle back on …

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What ASA means to the consumer

What ASA means to the consumer When your vehicle is repaired by an Automotive Service Association (ASA) member business, you can expect the following: An attentiveness to you, the customer. ASA members work to earn and keep your satisfaction and trust. An average of 77 percent of customers are repeat customers. Repairs and service backed by years of experience. The average ASA shop is 22 years old and 89 percent of ASA members are part of family-owned businesses. Adherence to ASA’s Code of Ethics that outlines professional business practices. Accurate diagnosis and repairs. ASA members stay up-to-date with evolving vehicle technology by attending technical education classes. Access to information. By belonging to ASA, members have access to more than 30 association benefits, including the latest technical and management education, and regulatory information. Code of Ethics The owners and managers of automotive service businesses that belong to the Automotive Service Association …

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